Questions and answers

Yes. Every visit is in your own home. I visit Omaha, Millard, Elkhorn, Papillion, La Vista, Ralston, Bellevue and Bennington.

There's no travel fee inside Omaha. If you live in a nearby town, I'll tell you about any travel cost on the phone, before we book.

A single visit is up to 1 hour. Most problems can be sorted out in that time.

If we need longer, I'll ask you first. Extra time is $35 per half hour, and only if you agree.

• The phone, tablet or computer you need help with, and its charger.
• Your glasses, if you use them.
• Any passwords you've written down. You'll type them in yourself.
• A list of questions, if you have one. Don't worry if you don't.

Yes, please! A son, daughter or friend is welcome to sit in, or join by phone or video call.

Weekday evenings, Monday to Thursday from 6 to 9 PM, are a good time for a visit when family wants to join.

No. You type your own passwords, and I look away while you do. I never write them down or keep them.

If passwords are hard to remember, I'll help you set up a simple, safe way to keep track of them.

No, never. I don't log in to your bank, move money, or pay for anything for you.

If you have a question about your banking app, the best people to ask are your bank. I'm happy to sit with you while you call them.

First, don't feel embarrassed. It happens to careful people every day.

1. Stop talking to the person and don't send any more money.
2. Call your bank on the number on the back of your card.
3. Call me. I can help you change passwords and make your phone and email safer.

You can also report it at ReportFraud.ftc.gov. Read more in 6 signs a call, text or email is a scam.

A single visit is $75 for up to 1 hour. Extra time is $35 per half hour, only if you agree.

There's no travel fee inside Omaha. I always tell you the price before I start.

Monthly help is $49 a month. It includes:

• One home visit each month, up to 1 hour.
• Phone help for quick questions, Monday to Thursday, 6 to 8 PM.

It's popular with families who want a parent to have steady help.

Phone help is $19 a month. It includes:

• Phone help for quick questions, Monday to Thursday, 6 to 8 PM, up to 15 minutes each.
• 10% off home visits.

Bigger jobs we'll book as a visit.

You pay at the end of the visit, once the work is done and you're happy.

I'll go over the ways you can pay when we book, so there are no surprises on the day.

Yes. Just call or text me before your next month starts. There's no long contract.

No. I don't fix cracked screens, broken buttons or other hardware.

If something is broken, I can help you decide whether to repair it or replace it. If you get a new one, I can help you set it up.

Yes. I can help with the remote, getting the TV on your Wi-Fi, and apps like Netflix or YouTube.

Yes, for quick questions. Phone help is Monday to Thursday, 6 to 8 PM. It's included in both monthly plans: Phone help ($19) and Monthly help ($49).

Not on a plan? Call anyway. I'll tell you if it can be sorted out by phone, and what it costs, before we start.