These terms apply when you use fazaworks.com or book tech help with Faza Works LLC (“Faza Works”, “I”, “me”). By booking a visit, you agree to them. If you have questions, call 402-306-7062 or email jay@fazaworks.com.
What I do
I provide help and teaching for everyday technology, such as setting up phones, tablets and computers, video calls, email, apps, passwords, Wi-Fi, printers, and learning to spot scams. I come to your home in the Omaha area, or help by phone if you’re on a phone help plan.
What I don’t do
- I don’t repair broken screens or hardware.
- I don’t log in to your bank, make payments or move money for you.
- I don’t keep your passwords. You type them yourself.
Prices and payment
Current prices are listed on this website. I’ll tell you the price before I start. If a visit needs more than the time included, I’ll ask you before continuing. Payment is due at the end of each visit.
Monthly plans: Phone help and Monthly help are billed once a month. You can cancel any time, and the cancellation takes effect at the end of the month you’ve paid for. Unused visits or calls don’t carry over.
Phone help: calls are for quick questions during the hours listed on this website, up to 15 minutes each. Bigger jobs may need a home visit.
Booking for someone else
If you book for a parent or another family member, please make sure they know about the visit and agree to it.
Cancelling or changing a visit
Please let me know at least 24 hours ahead if you need to cancel or move a visit. I understand that things come up, so just call or text.
Your devices and data
- Back up important files. Before a visit, please make sure your photos, documents and contacts are backed up, or ask me to help you do it first. Technology can fail, and I can’t guarantee that data won’t be lost.
- Software from other companies. I help you use products made by others, such as Apple, Google, Microsoft and your internet provider. I’m not responsible for how their products work, change or fail.
- Your accounts. You stay in control of your accounts and passwords at all times.
Safety
I may end a visit if I feel unsafe or if the work requested is outside what I offer. You’ll only pay for the time already spent.
Limits of responsibility
I do my best to give careful, accurate help. To the fullest extent allowed by law, Faza Works’ total responsibility for any claim related to a visit is limited to the amount you paid for that visit. I’m not responsible for indirect losses, such as lost data, lost time, or problems caused by third-party products or services.
Website content
The tips and guides on this website are for general information. They aren’t legal, financial or professional advice. If you think you’ve been scammed, contact your bank and the authorities right away.
Governing law
These terms are governed by the laws of the State of Nebraska.
Changes
I may update these terms. The date at the top shows the latest version.
Faza Works LLC · Omaha, Nebraska · jay@fazaworks.com